Frequently Asked Questions

What Shipping Methods Are Available?

We ship all items by Auspost, who insure our gems for their transit. Providing peace of mind no matter which country you are located in. With reasonable prices and delivery time frames. We provide tracking details for all orders, however we cannot ensure that the tracking information will be available in every country. Please use:

https://auspost.com.au/mypost/track/#/search

To track your order, alternatively for international orders:

https://www.ems.post/en/global-network/tracking

can be more reliable on occasion. If neither of these portals display your order please contact us so we can investigate.

How do I place an Order?

Simply add your items to your cart and follow the prompts at checkout in order to complete your transaction, if you have any difficulty or require assistance please don't hesitate to contact us at
admin@pricelessgems.com.au

What Payment Methods Are Accepted?

We accept Paypal, Amex, Apple Pay, Google Pay, Mastercard, Visa and Shop Pay. If you wish to pay by another means please don't hesitate to contact us to discuss your preferred method of payment.

Do You Ship Internationally?

Yes! We ship to almost every country on Earth!

Visit: https://auspost.com.au/business/shipping/international-shipping/international-zones

To find if your country is available to ship to and which zone you are located. The pricing for each zone should be automatically applied at cart, however more information about the costs can be found on the "Shipping information" page at the bottom of our site.

Is Buying On-Line Safe?

We understand that buying Gemstones and Jewellery online can be daunting, which is why we provide a 30 day returns period.

If you are unsatisfied with your purchase for whatever reason simply return the item to us in accordance with our returns policy found at the bottom of our site and receive a full 100% refund.

No hidden fees, no restocking fees, no credit card fees. Just your money back!

Do I have to pay anything to return my items?

We accept returns within 30 days of delivery for any reason so long as the items are returned to us in accordance with our returns policy found at the bottom of the page.

There are no hidden fees, restocking fees, credit card fees associated with our returns policy, simply return the items to us to receive a full refund.

For items which are not as described, or sent by mistake or in any way not in accordance with your invoice we will provide a return shipping label for you to use.

How do I return an item?

Simply let us know you intend to return an item by emailing us at admin@pricelessgems.com.au and send your items back to:

Suite 277, 211 Queen Victoria St, North Fremantle, WA, 6159, Australia

Please ensure you package the items to protect them in transit. Please note goods must not be unsealed, set, scratched, chipped, fractured, weigh differently, damaged, or otherwise altered in any way. It is your responsibility to ensure that the goods arrive in the stated condition and we accept no responsibility for goods lost or damaged in transit on return to us. For high value consignments we recommend insuring the items. We reserve the right to refuse a refund if the goods do not comply with the above conditions.

how are Gemstones Measured and what do the Dimensions mean?

Please note product images are not to scale. All gemstone weights are presented in carats. There are 5 carats in a gram, 1000 grams in a kilo (Kg). All items are measured in millimetres (mm). 10 millimetres (mm) equals one centimetre (cm), and one centimetre is approximately 0.4 inches. A gemstone is measured first by the length or longest dimension then width and then depth.